Help Desk Support

help-desk-iconIT Delivery That is Second to None

Downtime is a profit killer. At ECS, we recognize that in order to maximize profitability, your company’s IT has to be up-and-running. That’s why we provide comprehensive IT support to small and midsized businesses in the Orlando area. Our computer support services are delivered in an affordable, monthly rate based on the hardware you have in place. Take advantage of optimal uptime and experience for yourself the benefits that ECS’s managed IT and computer repair services present businesses like yours.

Your ability to get the most out of any business management tool or network is greatly enhanced by the customer support behind the product.  With highly trained support technicians, ECS customers are assured they will get responsive support from a knowledgeable source. When an issue or problem occurs, our help desk technicians will try to resolve your issue as quickly as humanly possible. If the issue can not be resolved, our technicians will escalate the issue to a higher level engineer.

If your hardware breaks, our tech support is there to fix it!

Your computers will fail. Through wear-and-tear, any system’s internal components will eventually break down, leaving you to pick up the pieces. Fortunately for you, the IT professionals at ECS possess the expertise to provide a thorough analysis of almost any piece of computing hardware or accessory. Our ability to determine the root of a problem, find a solution for the problem, and implement a solution sets us apart from the competition. With our fast and accurate analysis, we are then able to fix or replace the malfunctioning piece of hardware and get it working again quickly, limiting downtime.

Our Help Desk Services personnel support most commercially available network operating systems, desktop operating systems, and desktop office applications.

ECS’s Help Desk

Your company’s personal IT hotline!

Whenever your employees experience a major IT issue, it takes a serious toll on their ability to be productive. This is especially true if the problem exceeds the technical knowledge or capabilities of your business’ “go-to” IT person. To remedy this, ECS offers Help Desk Support as an optional part of our Comprehensive IT support service.

Anytime that your employees experience difficulty with their technology, we are one phone call away. Our professional IT technicians will be able to assist them and find a solution for whatever IT problems they have.

Experience the most effective day-to-day operations with up to date software.

In the information age, software drives business. Software companies know this. In order to keep running the most current versions of productivity or management software, you will need to acquire the licenses needed to accommodate your the computing your staff needs. At ECS, we handle software licensing to make sure that your company’s software is up to date and delivered properly.

For more information about how ECS’s professional IT technicians can present your organization with a high-degree of value, please take a minute and fill out the Contact Request Form, or simply give us a call at (800) 210-0327.

helpdesk